General conditions of sale

All the prices displayed include VAT at the rate in force at the time the goods are purchased.

The prices of the goods displayed NEVER include the assembly kit and accessories shown in the photographs (e.g.: taps, towels, etc.) unless otherwise specified.

The offering and sale of goods on the website is governed by the GENERAL CONDITIONS OF SALE set out below.

Customers should therefore read carefully the conditions set out below and print them out or save them for future reference.

The information given in the General Conditions of Sale must be read and specifically accepted by the Customer before the purchase order is sent in order to fully comply with conditions set out in arts. 52 and 53 of legislation D. Lgs. 6 September 2005, no. 206.

Goods purchased on the website are sold directly by the Company CERAMICHE FLORIMAR S.R.L. (hereinafter referred to for brevity Florimar s.r.l.)

These General Conditions of Sale govern relations between the customer and Florimar s.r.l. concerning the purchase of products by mail order over the telecommunications/Internet network on the website.

All sections of all purchase orders sent to must be completed precisely and must give all the information required to precisely identify the goods ordered, the customer making the purchase and the place the goods are to be delivered to.

The contract shall be deemed completed and binding for both parties from the time Florimar s.r.l send the confirmation of the purchase order to the customer. This confirmation of order will be sent by e-mail to the address provided by the customer.

Florimar s.r.l. reserves the right not to accept orders that are incomplete or not completed as required. Any right of the customer to compensable damages and/or indemnification is excluded, including any and all liability expressed and implied in contract for direct and indirect damages to persons and/or things caused by the lack of acceptance, including partial acceptance, by Florimar s.r.l. of an order.

Return and Refund Policy
Pursuant to arts. 64 and following of legislation D. Lgs. 6 September 2005 no. 206, customers that are private consumers (i.e. individuals who purchase the goods not for purposes pertaining to their professional work, in other words, they do not purchase the goods indicating a VAT number on the order form), have the right to withdraw from the purchase contract for any reason whatsoever, apart from the exemptions provided for by art. 55 of legislation D. Lgs. 6 September 2005 no. 206, and consequently to return the goods purchased and obtain a refund of the amount spent.
To exercise such right, customers must write to Florimar s.r.l. expressing such intentions within 10 working days from the date the goods were received.
This information must be sent by registered letter with signed notice of receipt addressed to Ceramiche Florimar s.r.l. | via Crescenza 1 (ex SS14) | 33050 Precenicco (UD)

The right to withdraw is subject to the following conditions:
• The goods returned must be sent to Florimar s.r.l. as a single shipment. Florimar s.r.l. in fact reserve the right not to accept goods from the same order that are returned and shipped at different times.
• The goods purchased must be intact and returned in the original packaging, complete in all their parts (packing material, documentation and accessories). To limit any damage to the original packaging, we recommend the goods are shipped inside an additional box. Please avoid using adhesive tape directly on the original packaging of the goods.

By law, shipping costs for returning goods are at the expense of the customer. Parcels sent back as cash on delivery or carriage forward shall under no circumstances be collected.

In the event that goods are damaged during transit, Florimar s.r.l. shall inform the customer (within 5 working days from receiving the goods in their warehouse) to allow them to register a complaint with the carrier chosen and obtain a refund for the value of the goods (if insured); in this case, the goods will be made available for the Customer to return them. At the same time the request for withdrawal from the contract will be cancelled.

When the goods arrive in the Florimar s.r.l. warehouse, they will be inspected to evaluate any damage not arising from transportation. If the original packaging and/or packing material is damaged, Florimar s.r.l. will deduct 30% from the refund as a contribution to restoring the goods to perfect condition.
Subject to the above-mentioned deduction, Florimar s.r.l. shall refund the customer the entire amount already paid within 15 days of receiving the returned goods. The customer must provide his bank details in good time (bank name, IBAN and SWIFT codes) for the refund. If the right to withdraw from the purchase should lapse for the reasons set out above, Florimar s.r.l. shall return the purchased goods to the customer and rightful owner and charge him the shipping costs.